Services can get complex and clients have limited understanding of the offerings.
Namely revenue professional#
After transforming how they sell services, the forward-thinking Professional Services team saw an opportunity to take this newly digitized process and apply it to a solution that would create a far better experience for their clients as well.
This implementation decreased hassles associated with the services sales process and accelerated bookings and resulted in such a streamlined process that Namely decided to create a “self-serve” client-facing solution as well. The WorkRails solution augmented and enhanced these systems in ways that a conventional ETL solution simply cannot, and radically improved metrics across the board which have led to significant found services revenue and customer satisfaction. Namely engaged with WorkRails to solve these pain points, and the resulting implementation proved to be a highly successful solution that served as the connective glue between their various order-to-cash systems, including Salesforce CPQ, Zuora, NetSuite, and Workfront PSA. Once a deal was closed, it took on average 3 business days to book the new revenue and create the correct downstream PSA projects needed in their implementation of Workfront. This process on average took two weeks from start to finish and required participation from their Customer Success, Deal Desk, Professional Services, Legal, and Finance functions.
Professional Service offerings at Namely prior to WorkRails were quoted on an ad-hoc basis by their Customer Success function, and often required several back and forth communication chains with clients in order to gather all of the necessary project details, accurately quote the customer, and close the deal. In conjunction with their software, they also offer clients Professional Services to help implement new system functionality, offer industry best practices across their various modules, and drive additional value and adoption from the platform.
Namely revenue software#
Namely is an award-winning leader in the human resources software space, whose mission is to help mid-sized companies build a better workplace.
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